FAQ's
How do I make payment of my maintenance fees to CPV?
Payment of your maintenance fees may be made by any of the following methods:
The Royal Bank of Scotland, London Islington Branch, 40 Islington High Street, London N1 8XJ, United Kingdom.
Account Name: CPV Management Services Ltd.
Account Number: 10057132
Sort Code: 16 00 58
IBAN Number: GB53RBOS16005810057132
BIC Code: RBOSGB2L
If paying by this method please quote your customer reference number and/or your full name so that we can reconcile the payment. Please also instruct your bank to ensure that CPV Management Services Ltd. receives the total sterling amount due. This means that you must pay any applicable bank charges. We also suggest that a copy of the bank transfer form is faxed to us on 00 34 952 93 28 95 so that we can identify your payment quickly.
Why are receipts not issued for payment of maintenance fees?
Receipts are not issued to keep the costs down for the management company and therefore extra paperwork. All clients are asked to check their bank accounts for confirmation.
When are the maintenance fee invoices sent out?
The maintenance fee invoices are sent out in September each year for the following years fees.
What date do my maintenance fees have to be paid by?
All maintenance fees have to be paid by 31st January each year However, we normally offer a discount for prompt payment of fee before 31st October. The amount of this discount alters from year to year.
What will happen if I do not pay my maintenance fees?
In the event of default in payment of the maintenance charge on a 90 day management agreement: CPV Management Services Ltd will take steps to repossess your week if the maintenance fees are outstanding for more than 30 days or more. In the event of default in payment of the maintenance charge on a 2 Year management agreement: Interest shall accrue and be paid to the Company on all sums due from the 31st of January to the date paid or recovered at the rate of 20% p.a. CPV Management Services Ltd will take steps to repossess your week if maintenance fees are outstanding for the current year by more than 30 days and the previous years maintenance fees also remain outstanding.
I have been contacted by a Resale Company who want £xxx of money to sell my timeshare, are they reputable?
We cannot comment on resale companies reputability, however, we do advise never to give monies in advance to any company to sell your timeshare. If a company has a genuine buyer for your timeshare then they can take their commission out of the sale. We strongly recommend that the best option for owners wishing to sell is to do so privately through family and friends.
I have sold/part exchanged my week to another company so why does CPV keep sending me invoices?
Even though you have handed your timeshare over to this company, they have not contacted the legal company F.N.T.C. to complete the official transfer of ownership. Until this is done you will remain the legal owner and responsible for any outstanding debts. CPV Management Services Ltd cannot action the transfer on your behalf, this can only be done by yourself or the company you have sold to. We suggest that you contact whom you have sold your weeks and ask them to transfer the week formally via the Trustees, FNTC.
F.N.T.C. (First National Trustee Company Ltd), International House, Castle Hill, Victoria Road, Douglas, Isle of Man, IM2 4RB. Tel: +44 1624 630630, Fax: +44 1624 676266
I want to transfer my timeshare to a family member, how do I do this?
In order to transfer your ownership of your week, you have to change the names on the original Title Deeds. This is a legal document and has to be done via our Trustees (F.N.T.C.). Please contact them and request them to transfer the weeks formally.
The address of F.N.T.C (the Trustees) is as follows:
F.N.T.C. (First National Trustee Company Ltd), International House, Castle Hill, Victoria Road, Douglas, Isle of Man, IM2 4RB. Tel: +44 1624 630630, Fax: +44 1624 676266.
The current cost of transferring ownership is £115.00 and this is payable directly to F.N.T.C. I have sold my timeshare privately how do I transfer ownership to this person?
Please contact F.N.T.C.(see above).
Can I sell my timeshare week even though I have not paid my maintenance fees?
No, maintenance fees have to be fully paid before any transfer of ownership can be processed.
I have lost/mislaid my Title Deed, how do I get a replacement?
Please contact CPV Management directly on 00 34 952939338 and request an Indemnity Form, CPV will forward to you by mail this form along with an envelope addressed to F.N.T.C. Once the form is completed you need to forward this to F.N.T.C. in the envelope provided along with a cheque for £115.00 made payable to First National Trustee Co Ltd (F.N.T.C.). They in turn will issue you with a new Title Deed.
How do I deposit my week for RCI/II, does the resort do this for me?
Please contact RCI directly and request them to deposit your week, they will then send a verification report to CPV. As long as maintenance fees are paid for this week CPV will verify all is OK and you week is deposited. If maintenance fees have not been paid then the deposit will be refused. Please note that the banking for these weeks have to be re-instated with RCI. Hence, if this should happen to you, RCI should be contacted by yourself to re-bank the weeks.
Please remember that you week has to be deposited at least 14 days prior to the start of your week to be accepted. If this deadline is missed CPV can not deposit an alternative week into your account.CPV do not deposit weeks for any clients with RCI or II.
Why do I have to pay my maintenance fees prior to depositing my weeks for RCI/II?
It was decided by your Residents Committee, in the best interests of CPV and to ensure its ongoing financial security, members who wish to deposit weeks for exchange must have paid the maintenance fees in advance.
I no longer want/require my timeshare how do I give it back to CPV?
Please contact CPV directly at the Spanish office, upon this request CPV can issue relinquishment agreements, these agreements should be signed by all parties whose names appeared on the original title deed and duly signed by an independent witness. One copy of the completed agreements should then be forwarded to this office together with the original title deed. On receipt of the above papers, we will take the necessary steps to delete your ownership of the weeks from our records and you will be released from all obligations to pay the current or future maintenance fees on these week.
Who do I have to notify if I change my address or telephone number?
Please contact CPV Spanish office in writing confirming your change of details.
